Want to book a Yango ride by phone? You don’t need the app for that.
Just call 8610. This is Yango’s official phone number for booking taxis in Addis Ababa.
Below, I’ll walk you through how it works, what it costs, and what to do if you need help with a past ride.
The Yango Ethiopia Booking Number
| Service | Number | What it’s for |
|---|---|---|
| Book a taxi by phone | 8610 | Call to request a ride, no app needed |
| Rider support | In-app only | Chat with support inside the Yango app |
| Driver partner support | In-app or Yango Pro app | Help for drivers and partners |
Call 8610, and an operator will ask for your pickup address. They’ll then send the nearest driver your way.
How Much Does Calling 8610 Cost?
You still pay the normal ride fare, which starts at 92 Birr. On top of that, Yango adds a small phone-booking fee of up to 10 Birr. This fee covers the cost of the call center staff who take your order.
You pay in cash. There’s no card or Telebirr option when you book by phone.
Is There a Direct Customer Service Number?
No. Yango does not list a public phone number for complaints or support in Ethiopia.
If you have an issue after your ride, such as a lost item or a wrong charge, you need to use the app:
- Open the Yango app.
- Go to your trip history.
- Select the ride in question.
- Tap “Get help” or a similar support option.
- Describe your problem and send it.
A support agent will reply inside the app, usually within a day.
Why Would You Call 8610 Instead of Using the App?
You might not always have data or a working smartphone. Calling 8610 is built for exactly that. It works on any phone that can make a normal call, even a basic Nokia-style handset.
It’s also handy if:
- Your phone’s battery is low and you want to save power.
- You’re helping an older relative book a ride.
- The app is being slow to load.
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Other Ways to Reach Yango in Ethiopia
If a phone call isn’t your style, you have two other options:
- Telegram: Yango runs an Ethiopia channel with updates and news.
- In-app chat: The fastest way to reach real support staff for account or trip issues.
There’s no public email address listed for general riders either. The app remains the main support channel.
Frequently Asked Questions
Is 8610 a free call? No. It’s charged like a normal local call, plus you pay the ride fare once your trip starts.
Can I use 8610 outside of Addis Ababa? No. Phone booking through 8610 only works within Addis Ababa. Riders in other cities should use the app.
Does calling 8610 work for Yango Pro drivers too? No. 8610 is only for riders booking a taxi. Drivers should use the Yango Pro app for support.
Can I pay by Telebirr when I call 8610? No. Phone bookings are cash-only. If you want to pay with Telebirr or a card, order through the app instead.
What if no one answers when I call 8610? Try again after a minute. If the line stays busy, download the app and book your ride there instead.
Is there a Yango head office phone number in Ethiopia? Yango has not published one. All support requests go through the app.
Quick Recap
- Call 8610 to book a taxi by phone in Addis Ababa.
- Expect a small fee of up to 10 Birr for phone bookings.
- Pay in cash only.
- For support, complaints, or lost items, use the in-app help feature. There is no separate customer service phone line.